Payment Terms: As per our import regulations, we are not allowed to dispatch any order without receiving the payment for it. Payment terms can be 100% pre-paid or a mandatory 50% advance for order confirmation and 50% at the time delivery.
Warranty: We guarantee that our products are free of any Manufacturing defects for 30 days. The Bandage must be returned to us in its original bag and box to be considered for any refund.
Shipping Policy: Our standard method of shipping is by USPS Parcel Post. Shipping prices depend upon quantity ordered and the shipping method used. If you require a different method for shipping, please contact our Sales Department.
Return Policy: Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in saleable condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges and a 20% restocking fee.
Occasionally, a package is damaged in transit. We will replace items that arrive in a damaged condition. To receive credit for such a package, you must report it to the post office that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.
Product Ordering Overview:
E-mail the list of items you want to order with the quantity for each of them or contact us via phone
We will review your order with you and provide you a (Performa Invoice) quote for the goods and approximate shipping cost
We will inform you about all the details like product availability, delivery time, and minimum order requirements; per order, per size, per design, and the cost and other related information
Once the order is confirmed, we require either a 100% advance payment or 50% pre-paid on order confirmation and 50% payment once the goods are ready to be shipped.
We will inform you on the processing status and our preparing conditions for product shipment to our clients' destination
Please send us your order information and any questions regarding our products to feedback@inkhealth.com
